FAQ

HOW TO NARROW DOWN UPON THE PLAN BEST SUITED TO MY NEEDS?

You need to have a clear idea on the aspects of work you need help with. When you delegate the tasks to our qualified virtual assistants, we take varying amounts of time to complete it. This timeline is subjective to the complexity and intensity of tasks. Even the most qualified of assistants need some time familiarizing themselves with the requirements and expectations. Once the assistant is well versed to your needs, he or she can finish the task quickly and submit it to you. Fortunately, all payments are made for the timelines the assistant is hired for. This makes it an efficient arrangement for business-minded professionals.

WHERE IS THE VIRTUAL ASSISTANT LOCATED?

Our delivery center is located at Calicut, Kerala, India & all Virtual Assistants are located there

WHAT QUALIFICATION DOES THE VIRTUAL ASSISTANT HAVE?

The Virtual Assistants are university graduates.

HOW DO YOU ENSURE EMPLOYEE CREDIBILITY?

Employees are recruited into the organization through tested methods of evaluation of capability and integrity. While entering into projects, all the employees who will be involved in the projects are made to sign confidentiality agreements with Indian Virtual Assistants™. The access to client information is restricted to a limited number of people and a high level security system is employed at our workstations.

WHAT SORT OF SERVICE CAN BE EXPECTED?

The corporate world is wrought with a number of tasks. Fortunately, IndianVirtualAssistants has their group of virtual assistants ready for almost anything. From making spreadsheets, to conducting market research and party planning on your behalf – we offer quality services in all fields. Our assistants are available round the clock to address every need.

HOW DO I ASCERTAIN IF THE ASSIGNED VIRTUAL ASSISTANT IS QUALIFIED FOR THE JOB?

Firstly, we would never hire a professional who we deem is unworthy for the job. All our virtual assistants are hired after strict tests delineating their merit and expertise. If however you feel that the assigned virtual assistant is not up to you expectations, you can always request for a change. However, it is advised to try them. Even the most qualified of professionals need a little time to adjust to and understand your working style.

HOW LONG DO I HAVE TO WAIT BEFORE I GET MY VIRTUAL ASSISTANT?

All Virtual Assistants are our in house Employees. So it takes a maximum of 2 hour to assign a dedicated staff for your requirement.

WHAT ARE THE REGISTRATION OR START UP CHARGES?

There is none whatsoever! We believe that it is our privilege to help you kick-start your business to surmounting heights. We only charge for the services offered. Hence registering for the services is completely free of charge.

WHAT IS THE MOST CONVENIENT WAY TO PAY FOR THESE SERVICES?

We accept bank transfers and payments through PayPal.

I WANT TO RENEW MY ACCOUNT WITH INDIAN VIRTUAL ASSISTANTS™, HOW SHOULD I GO ABOUT DOING IT?

Renewing for our services is as easy as getting them in the first place. All you need to do is send us an email expressing your interest and we will do the needful at the earliest.

HOW CAN I CANCEL MY SUBSCRIPTION?

In the unlikely event of your dissatisfaction of our services, you need to inform us at the earliest of your intent. Essentially a two-week notice prior to the termination of our services is expected. Following that, we take care of the rest.

CAN I BUY IT IMMEDIATELY

IS THERE A TRIAL PACKAGE INVOLVED?

HOW AM I GOING TO BE COMMUNICATING WITH THE ASSIGNED ASSISTANT?

You can contact directly to our virtual assistants at any time. Most clients usually use emails, texts and Skype for communication. We will provide all communication details once we assign an employee for you.

DOES YOUR COMPANY GUARANTEE COMPLETE PRIVACY WHILE HANDLING INTIMATE COMPANY DETAILS?

We take our client’s privacy seriously and never rent, disclose or sell sensitive company information to any third party outsider. All information submitted to the website or disclosed to the hired assistant is kept in strictest confidence. However, we continually make changes to our privacy policy to make it better and more reinforced. All existing customers are made aware of the changes and duly kept up to speed.

HOW CAN I TRACK THE HOURS WORKED BY MY VIRTUAL ASSISTANT ON DAILY BASIS?

At Indian Virtual Assistants™, we understand the importance of your time & money for that we have an internal time-log that is maintained by your virtual assistant on daily basis. The details shown on the excel sheet will show the exact amount of time spend by your virtual assistant similarly you can check how much time was taken to execute particular task. Usually, the log-sheet to the clients on weekly basis and if the client wants agents can produce daily report sheet as well so that you can keep better track of your tasks.
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