Last Modified: Jan 1st, 2016
To ensure the quality of the Indian Virtual Assistants™ experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in a termination of your account.
Tasks and concierge requests are non-transferable. You cannot sell or give away tasks on your plan but you are more than free to buy a plan for your friends, family and loved ones—they'll love you and so will we. Your Indian Virtual Assistants™ (IVA) account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
All IVA plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.
All IVA plans are recurring subscriptions that can be canceled at any time.
Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of IVA shall constitute a material breach of this agreement and be subject to cancellation without refund
Each request (task/work) must be submitted by email or chat. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You're more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task.
If you ever feel like your service could be better, you can contact by email us at email@example.com. For a list of example tasks that we will and won't do, please consult our "services" page. That should give you a good idea of what we're able to accomplish and what we simply cannot do. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
If a Virtual Assistant creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), IVA grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes. IVA owns the Work Product and has the right to use and disclose the Work Product to any third party, provided that IVA will not disclose your confidential information to any third party.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by IVA to a third party. As used in these Terms of Service, your confidential information means non-public information that you provide to IVA or a Virtual Assistant that you reasonably expect IVA to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by IVA or a Virtual Assistant; (2) was or becomes available to IVA or a Virtual Assistant on a non-confidential basis prior to your disclosure of the information to IVA or a Virtual Assistant; (3) is independently developed by IVA or a Virtual Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect IVA's rights or property, or the rights or property of Virtual Assistants or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.
There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. What we will promise is that we'll do our best to provide the most accurate, most effective information available and we know Virtual Assistants do this better than anyone else. However, if we give you information or results that are wrong, although we'll be deeply sorry, you can't hold us liable for it (or the results) legally or morally — we're sorry!
If you leave us, we'll miss you dearly but we won't hold you back. Monthly memberships can be cancelled at any time with no additional fees or hassle. To cancel, just email your assistant or contact our support team: firstname.lastname@example.org and ask us to cancel your subscription.
We may cancel your monthly membership for any or no reason immediately upon notice to you. Should this occur, we will give you a prorated refund at the standard monthly rate for any period for which you have already paid.